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This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.
It is now recognised that information is the most important strategic resource that any organisation has to manage, and that this information is not managed or exploited if ICT systems and services are below the required quality. The global body, itSMF, ensures the adherence of quality and standards in the provision of IT Services underpins the importance of IT Service Management and the quality of staff employed in this profession.
This course addresses the need to understand the responsibilities, components and opportunities for IT Service Management, an area of expanding job opportunities and skill shortages in the modern world of business computing and service delivery. The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today's computing and management expectations.
The course encompasses IT Service Management through a series of progressive units developing the student's knowledge from fundamental concepts, through to units addressing IS strategy, management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL.
Special course features
* Perfect course for IT students wishing to move into IT service management
* IT service management has expanding job opportunities
* Implementing Service Management
* Information Systems Development
* Project and Change Management
* Quality and IT Service Provision
* Strategic information Systems and Quality Management
* Knowledge, Asset, Access and Event Management