Business (Service Management)

Students of this course will: Integrate theory and practice in service management and articulate the consequences of recent developments within the field; ascertain and evaluate a range of research frameworks and abilities within service management; grow and practice a service perspective on industry as well as in managing organisations; examine agency phenomenon at multiple levels of investigation and also identify changes between them; utilise design thinking when investigating service problems and creating solutions in their mind create value in services through relevant indicators, such as service quality, agency experience, customer care or wellbeing outcomes; and synthesise inter-disciplinary business awareness when analysing and answering complex or uncertain service problems.

Entry to this program is based in an entrance position. A position can be achieved by means of a year 1 2 ATAR, other Australian qualification, work experience, or an overseas qualification.