Customer Engagement

This qualification reflects the use of individuals employed in a selection of complex customer service roles.Duties at this degree would include working with multiple communication channels, offering exceptional customer service, staying with key performance indexes, employed in a team setting, providing support to a team, providing technical advice and catching data.Individuals would work under supervision, but might have some power to delegate.Licensing/Regulatory InformationNo certification, mediation or legislative conditions apply to the eligibility during time of publication.

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